PHAN THỊ THANH HƯỜNG (HERMIONE PHAN)

Executive - Officer

Điện thoại: 0335656815

Năm sinh: 02/12/1999

Email: huongtranphu99@gmail.com

Giới tính: Nữ

Địa chỉ: Khai Quang Ward, Vinh Yen City, Vinh Phuc Province, Vietnam

Hôn nhân: Married

Thông tin hồ sơ

Trình độ học vấn: Đại học

Số năm kinh nghiệm: 2 năm

Cấp bậc mong muốn: Executive - Officer

Nơi làm việc: Vinh Yen, Binh Xuyen

Mức lương mong muốn: 12-15 triệu

Ngày cập nhật: 1 năm ago

Mục tiêu nghề nghiệp

After more than 5 years of studying and working from University to Enterprise, I am constantly eager to gain new skills, keep up with industry trends, and expand my expertise. Attitude, aptitude, and experience are the three most essential components in forming a solid team in any firm. Excited, responsible, and enthusiastic, possess inventiveness, attention to detail, and the capacity to engage in huge initiatives such as improving existing markets and extending operations into new areas. I constantly try my best to add the most value to the company and its consumers.

Kỹ năng bản thân

1. Language

IELTS Advanced band score: 6.5

2. Office

MOS Word 2016 EXPERT certification
MOS Excel 2016 EXPERT certification
Be the MOS course tutor for the Academy of Policy and Development's students

Học vấn / bằng cấp

2017-2021 ACADEMY OF POLICY AND DEVELOPMENT (BACHELOR’S DEGREE) MAJOR: INTERNATIONAL BUSINESS - HIGH-QUALITY PROGRAM Academy of Policy and Development is one of the leading public universities in training, belonging to the national education system. The Academy is under the Ministry of Planning and Investment - an agency of the Government, performing the function of state management of planning, development investment, and statistics * Grade: Excellence * Activities and societies: 1. Output valedictorian in International Business - High-quality program Overall GPA: 3.82 / 4.0 2 . Top 5 in International Student Science Forum 2020 3. 3rd prize in the National Student Science Contest “Olympic Contest of Econometrics and Application” 4. Consolation prize of Student Scientific Research Award – Euréka 22nd 5. Top 26 in Microsoft Office Specialist World Championship – 2020 & 2021

OCT 2021 - Ongoing UNIVERSITY OF NANTES (MASTER'S DEGREE) Field of study: INTERNATIONAL BANKING, FINANCE AND INSURANCE NANTES UNIVERSITÉ - THE UNIQUE AND NEW UNIVERSITY (Established: April 4, 1460) The University of Nantes (French: Université de Nantes) is a public university located in the city of Nantes, France. In the last 50 years, Nantes Université has taken training and research to the highest level and, in 2015 took a spot in the Times Higher Education World University Ranking. Nantes Université is ranked among the top 25 French universities. In these 50 years, it has considerably progressed.

Kinh nghiệm làm việc

FEB 2022 - Ongoing TH FOOD CHAIN JOINT STOCK COMPANY - TH GROUP (INTERNATIONAL SALES EXECUTIVE) Established in 2009, TH Group has been recognized as the enterprise that has laid the foundation for the fresh milk industry in Vietnam with the famous brand TH true MILK. TH is also a pioneer in fresh, organic food and healthy drinks No. of employees: over 6,000 Main duties: 1. Maintain sales and after-sales service for international customers in S.Korea, Japan, Laos, and Indonesia,... a. Pre-sales: - Research the market and Find customers through online and offline channels such as LinkedIn, WhatsApp, Expo, and seminars,... b. Sales: - Provide price and product availability information via email or phone calls - Negotiate, Close the transactions, and Make contracts c. Sales Operation: - Provide presentations about the company and products in various formats when needed (MS office) - Together with related departments such as production, purchasing, R&D, Marketing, ... to meet each specific requirements of customers - Arrange meetings with customers; prepare meeting minutes - Organize business travel with foreign customers - Regularly report on business situations d. After-sales: - Update the delivery progress in the local country - Addressed customer service issues - Maintain existing customers and sales plans 2. Open, and operate the TH store on the Alibaba.com platform - Coordinate, and consolidate data from sub-companies, and related departments for opening the TH store - To track, monitor and analyze the product, sub-account, and customer sales trends in order to maximize sales opportunities and achieve desired sales results 3. Representing TH Group to participate in trade programs, trade expos, conferences, and seminars, ... - Present, and promote TH Group and TH products to delegates and partners - Together with the events and foreign affairs department coordinate booths at international fairs - Make a report after each trade session, seminar Achievements and skills gained: - Expand 2 new export markets: South Korea and Japan - Maintain and expand sales revenue in the existing market - Enhance communication, persuasion, and negotiation skills - Synthesize the consumption habits of TH's traditional partners - Pro-active and more forward attitude to conquer new customers - Team-player who can also work independently

OCT 2021 - FEB 2022 BAC A COMMERCIAL JOINT STOCK BANK (CUSTOMER RELATIONSHIP SPECIALIST) Established in 1994. with nearly 30 years of construction and development, BAC A BANK has become one of the healthy and efficient commercial joint stock banks. Owning a network of 138 transaction points across major cities and provinces nationwide, BAC A BANK has built a solid foundation of quality customer service with comprehensive financial solutions. No. of employees: over 3,000 Main responsibilities: - Searching, introducing, and consulting directly for customers wishing to use BAC A BANK's services. - Roadshow promoting the brand name BAC A BANK, product and service packages to neighboring areas - Instructing customers on how to complete the application procedures in accordance with BAC A BANK's regulations based on the customer's needs and financial capacity - Answer inquiries and assist consumers throughout the process of using BAC A BANK's services. Achievements & Accumulated experience: During the 2-month probationary period: - Raised ~VND 300 million from customers - Opened 11 ATM cards & 10 Internet banking accounts - Signed 4 life insurance contracts worth VND 50 million/year/contract - Providing loan packages for individual customers such as consumer loans, car loans, and real estate loans, ... with total outstanding loans up to nearly 2 billion VNĐ - Improve customer appraisal skills, and ability to thoroughly analyze and evaluate factors related to Customers, such as personality, purpose, finance

OCT 2018 - JUN 2019 MINISTRY OF PLANNING AND INVESTMENT (PART-TIME RECEPTIONIST - INTERPRETER'S ASSISTANT) 1. CONFERENCE ON 30 YEARS OF FDI ATTRACTION TO OPEN NEW ERA AND VISION OCT 10 – 2018 2. VIETNAM SUSTAINABILITY FORUM 2019 JAN 18 - 2019 3. VIETNAM VENTURE SUMMIT 2019 JUN 10 - 2019 Main responsibilities: - Provide a welcoming and accommodating environment to all Delegations to the conference, which included 1000 delegators who from: the UK, France, Korea, EuroCham, etc - Assist translation, create a positive and professional platform of communication between business partners in the Business Networking event - Prepare and provide materials to guests Recognition and Gains: - Organize tasks in a scientific way - Willingness to learn and adapt quickly to a new situation

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